Rough breakup

[Smithereens1988]

My soon to be ex just threatened to cancel my phone plan.. I have this account but my phone is registered under her. Can I stop this somehow and get it transferred under my account?

[Meow]

If your soon to be ex has access to your account you have to take access from hi/her.
You have to get log in ID and change password.
You have to open a ticket and ask agent to update credit card info with YOUR data

This way NOBODY can access and mess with your account. You can even Change your phone number (no cost) and become completely independent from anybody.

[slusagm]

Even you have access to the account, changed password and updated the card, but because your ex was paying for it, she called the credit card to reverse the charge and your account would be suspended immediately

so, to get your Freedom back, you need to cut your current PM account.  Easiest way is to  port out the line and get your own account.  You cannot port the number back to another Public Mobile account, so you have to port to Koodo or Telus or another provider

Usually you need to port using account number for better success.  But if you cannot access the account and have no account number, then you will have to take a chance to give the new provider the IMEI instead.  If they accept it, you will only need to reply Yes on your phone to complete the port

do it before you breakup 🙂

[Smithereens1988]

Thats the brutal part, I have an unreal number haha

[hairbag1]

@Smithereens1988 

breakups suck ! Best to make a clean break if you know it's over. Get your own plan with your own payment card...you'll hafta select a new number. 

[Smithereens1988]

I think its all under hers and shes refusing to tell me the password or log in for me to switch it. 

[hairbag1]

@Smithereens1988 

each account is unique...no shared or family plans. You should log in to your account to confirm who's name is on the account. Is the acct paid with your payment card or hers ? 

adding....worst case you can start a new acct using your email address and your payment card. You won't keep your existing number unfortunately, but you will be the owner of your own account.