For starters: Worst experience I've ever had with an app or tech support (lack there of).
App says phone is incompatible (phone is compatible btw - Iphone 17), and recommends I pursue a refund through the agent. The agent recommends I instead get a physical sim, or "log in" (I'm already logged in mind you) to contact public mobile - which on the app leads to a broken loading screen for a web instance inside of a web instance (terrible chat interface).
If I go on the computer to do the same, the agent provides me a link to submit a ticket (broken).
I've spent over an hour trying to receive a refund with no end in sight - as there is literally no way to contact a human that works with this company, and the AI agent doesn't know how to handle this behavior, and sends me to broken links.
Posting here for visibility - and perhaps company support. At this point I've given up my money - paid with debit and can't dispute - and can't afford to put any more time in to this horrible experience.
Was robbed by Public Mobile.
