Reset password but username not found?

[bpridham]

I am trying to get into my account to change payment information as it looks like credit card has expired.  I have forgotten my password and when I try to reset the password it states it cannot find my username.  How do I resolve?

Regards

[gblackma]

@bpridham is your service active now? Thanks. 

[bpridham]

Its been a year or so since I have accessed account... I have submitted a ticket in regards

Thank you

[geopublic]

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@bpridham wrote:

I am trying to get into my account to change payment information as it looks like credit card has expired.  I have forgotten my password and when I try to reset the password it states it cannot find my username.  How do I resolve?

Regards

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@bpridham  Username should be your email unless you changed it. When was the last time you accessed your account?

[Staliger]

@bpridham send a direct message to mods as was suggested by @esjliv 

[esjliv]

Hi @bpridham ,

Send a direct message the moderators but they will ask for verification. You will need the PIN. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[sunflowershine]

@bpridham Have you ever set up "My Account" online? Maybe try set it up now. 

[RossN]

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@bpridham wrote:

I am trying to get into my account to change payment information as it looks like credit card has expired.  I have forgotten my password and when I try to reset the password it states it cannot find my username.  How do I resolve?

Regards

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@bpridham hi have you been suspended more then 90 day? if so your account is closed permanently