SIM card cost

[woolfcoop]

Why did my $10 SIM card, with free shipping, plus HST cost $14.69? How do I get a refund?

[Naepalm · Accepted solution]

@woolfcoop to get a refund contact the moderators and explain overcharged for SIM card. Double-check your statement you may have the $11.30 charge somewhere else. 

But that charge is for a 15.00 plan minus autopay 2.00.

13.00 x1.13 = $14.69 

[Triguy]

It should cost $10 + tax.

Contact a moderator.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[kselmak]

Hi @woolfcoop 

That looks like 13+tax

What does it say who charged you

Do you have another plan 15+autopay also on that card?

[RossN]

@woolfcoop @Hi it should be 11.30 As you say,if you click on the? Lower right hand corner and ask Simon to speak to a human this will create a ticket to speak to a moderator tell them your issue good luck

[woolfcoop]

Online from Public Mobile. My receipt says total cost $11.30, charged $14.69. Free shipping.

[RossN]

@woolfcoop Hello where did you purchase your Sim card from?