Removing credit card

[mags7]

• IMy husband left public mobile and wants to remove his credit card from automatic payment. He can no longer get into his Public Mobile account to do so as his SIM card has been deactivated. 

[Yummy]

IF he Ported out his number then his PM account is deleted. Nobody has access to it anymore...

If he did not ported out but let his account to go into suspense mode and he can still log in into it (meaning account still exists) ask agent to remove hs credit card info.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[dust2dust]

Porting out closes the account. Just keep an eye out on the credit card used around the time when the renewal would have happened.

[Handy1]

@mags7 @If the account is no longer active it will cancel completely 90 day after that point , otherwise contact support to have cc info removed right away 

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[softech · Accepted solution]

@mags7   Did you port out the number to another provider?

If sim card is deactivated, there should not need to login to my Account to disable it

if you want, just message PM support to confirm

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there