Refund

[SaintM13]

I'm wanting a refund 250mb data paid 10 for and can't use haven't been able to use data for 3 days it's either getting fixed or public mobile in my books is 1* not even worth getting change my mind. 

[darlicious]

@SaintM13 

Is the 250mb data add on showing in your overview page near the bottom? Or is the $10 showing in your balance? If you have accidently bought the US roaming data add on just contact the moderators and ask them if they will remove the US add on and replace it with the correct 200mb data add on.

[RosieR]

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@SaintM13 wrote:

I'm wanting a refund 250mb data paid 10 for and can't use haven't been able to use data for 3 days it's either getting fixed or public mobile in my books is 1* not even worth getting change my mind. 

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Hi @SaintM13 the Community is trying to help you but we need more information.  Come back and let us know what happens.  anyway, best of luck.  Cheers!  👋

[LurganIeUk]

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@dabr wrote:

@SaintM13   Did you get the correct data?  Are you in Canada or the US?  The 250mb is the roaming data and 200 mb is the domestic data.

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You are very astute!!! Great observation!!!

[dabr]

@SaintM13   Did you get the correct data?  Are you in Canada or the US?  The 250mb is the roaming data and 200 mb is the domestic data.

[mimmo]

@SaintM13   typically there are no refunds with PM.

did your data stop working then you bought the addon?  or have you never used data with PM before?  Asking because if never used data then your APN setting might not be correct.

did you actually purchase teh addon?  ie does it show in self serve?  or do you see an account balance equal to what you paid?   buying addons is a two step process often people pay and then dont go and add the actual addon.  

screenshot of overview page or purchase history can help.

[dabr]

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@SaintM13 wrote:

I'm wanting a refund 250mb data paid 10 for and can't use haven't been able to use data for 3 days it's either getting fixed or public mobile in my books is 1* not even worth getting change my mind. 

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@SaintM13   Has data ever worked on your phone before? 

Make sure your data is enabled and that you have the correct APN settings for your phone.

[gblackma]

@SaintM13 PM is a prepaid service and there are no refunds. Are you in the US with a roaming add on? If you are, enable roaming and data on your phone and restart it. Stay safe. 

[LurganIeUk]

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@SaintM13 wrote:

I'm wanting a refund 250mb data paid 10 for and can't use haven't been able to use data for 3 days it's either getting fixed or public mobile in my books is 1* not even worth getting change my mind. 

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Did you do both steps to buy the 250mb?. If you bought the add-on it does not expire till it is all used up.