Refund phone

[vmjkang]

Need to refund sertified phone

[pkaraa]

If you have bought phone from PM then 30 days is all you have got.. shipping days included.

Contact support agents and create a ticket asap.

Which phone ... whats wrong if I may ask.... can help others.

[hTideGnow · Accepted solution]

@vmjkang   To return a phone for refund, open a ticket with PM

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type CPO phone
2. Click Return or Exchange a certfied pre-owned phone
3. Click Contact Us
4. Click Click here to submit a ticket
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@vmjkang 

If you are not satisfied, you can return your purchase for an exchange or refund, with the original sales receipt, within 30 days from purchase date if bought online. Click here link, for more information regarding our return policies.

you need to Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent 

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[HALIMACS]

@vmjkang

If you are not satisfied, you can return your purchase for an exchange or refund, with the original sales receipt, within 30 days from purchase date if bought online. Click for more information regarding our return policies.

[Yummy]

Read here: https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs