Referral add

[Sarahjane2]

Hi,

How do I add a friends referral number after signing up? The agent couldn’t get it in when I asked.

[Spudster]

@Sarahjane2 

Make certain that your friend has provided you the correct code.

There has been confusion with 0's and O's and 1's and I's.

The most accurate way is to have your friend copy and paste the referral code and send it to you electronically.

[JL9]

I am assuming you activated in store and by agent you mean the person in store, either way a CSA should be able to add that for you.

[darlicious]

@Sarahjane2 

The agent must be new or? As @Meow suggests open a new ticket or ask for a new agent. Give the referral code and preferably the phone number thats associated with the referrer's account and code. Always get a second opinion if you dont agree with the first. The community can always help with adjusting the opinion of a CSA.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[dabr · Accepted solution]

@Sarahjane2    What do you mean the agent couldn't get it?  You need to give customer support the referral code of your friend and they will be able to add it your account.

Here's a link to the chatbot to submit a ticket:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message if unable to submit a ticket to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Only agent can add referral code After you signed with PM.

Open a ticket or send them another note. You might get somebody who knows how to do it.