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Refer-a-Friend Reward

Lachlan_M
Retraité / Retired
Retraité / Retired

Updated on June 8, 2018

 

The Refer a Friend Reward

 

How does it work?

 

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

 

How do I refer a friend?

 

When your friend is activating their SIM card, they will need to enter your 10-digit Public Mobile phone number. If your friend forgets to enter your number, we can’t manually apply the credit to your account, so make sure they do it right the first time! Below is what the referral field looks like:

 

Fig4.png

 

Who Can Earn Rewards?

 

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

  • All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

  • Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
  • Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

 

Considerations for Rewards-ineligible Customers

 

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

  • Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
  • Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
  • Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

 

How many Rewards can I earn?

 

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

 

Here’s an example of how you could get your plan down to $0:

  1. You are on a $45, 30-day plan
  2. You have been with Public Mobile for 5 years
  3. You signed up for AutoPay
  4. You occasionally help others out in the Community
  5. You referred 36 friends to Public Mobile who are still active members

 

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

 

When are Rewards applied to my account?

 

Here are some things you should keep in mind about our Rewards program:

 

  • All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
  • There are exceptions to the above statement:
    • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
    • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
    • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
  • Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
  • If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

 

How do I know when I've earned Rewards?

 

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

 

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

 

Fig2.png

 

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

 

Fig3.png

 

Other Reward Rules

 

  • Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
  • The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
413 REPLIES 413

Angelface
Good Citizen / Bon Citoyen

So this must be done in the activation process....unfortunately  if you forgot to add a number ther3 is no other way to get that referral credit   sorry

Angelface
Good Citizen / Bon Citoyen

yes because it is a new line activation 

@Angelface it's possible to ask the moderator for a credit for a refferal after the activation...Smiley Happy

Dimplesmd143
Great Neighbour / Super Voisin

Hello.  I have refer a friend and we both didnt get the 25$ reward.  The person i refer was xxxxxx. And we both just topped up our accounts over the weekend. And didnt recieve the 25$ for me refering her.  Please let me know whats going on with that.  No liking that you dont have a number to get ahold of someone 😠😠

 

 

edited by comptuergeek541; removed personal information

@Dimplesmd143 

Did your friend activate in store or at home?  If in store, it does not qualify for the $25 both parties friend referral.  

 

Usually will get the friend credit within 72 hours.  If you feel that your friend qualified, your friend needs to contact moderator to get the credit issue sorted out.  It will take 1-2 days to sort out.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


@Dimplesmd143 wrote:

Hello.  I have refer a friend and we both didnt get the 25$ reward.  The person i refer was xxxxxxxxx. And we both just topped up our accounts over the weekend. And didnt recieve the 25$ for me refering her.  Please let me know whats going on with that.  No liking that you dont have a number to get ahold of someone 😠😠


 @Dimplesmd143 

This is the support model here.

There's some use of keywords in your post.

Were one or the other or both of you existing customers here?

Did one or the other or both of you become new customers here?

No here you will note talk to someone on phone ....after a lot of minutes on hold...but you can ask your question and have help here community!!!Smiley Wink

Here are the statements for the 25$ elligibility..

 

From February 14th until March 18th, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

 

Get the full scoop below.

 

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

  1. Be a good pal and refer a friend to Public Mobile.
  2. Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
  3. The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

Your friend will need to:

  1. Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
  2. Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
  3. The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

navcoke
Good Citizen / Bon Citoyen

Hi there,. New bee here. Looking for friends to help me on boarding.

BradM
Great Neighbour / Super Voisin

Absolutely!

ldimes
Good Citizen / Bon Citoyen

Activating my sim tonight. Pm me for referral please as I don't know any other pm members anymore

 

Done. Thanks!