Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

[skarpouzis]

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.

I of them, the first one when though just fine.

The other 2 I just found out did not go though as expected. 

The second that third were supposed to change over in Dec and Jan.

I change the plan as required and it said these would switch over once the 90 plan I was currently on was over on the next top up.

I had auto pay setup and expected to wo work just like the first one I did.

That did not happen.

Could you please assist as I want my plan changed over as I expected it to.

[Handy1]

@skarpouzis @I believe @dkarpouzis account has already submitted ticket and agent will reply and further assist and fix last account for ya 

[skarpouzis]

Thank worked on one of the accounts @skarpouzis.

Thank you very much.

The other account, @dkarpouzis, still has the issue.

[Handy1]

@skarpouzis  Clear webrowswer again for the last account this one presumably try again incognito 

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

[LitlLdy]

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@LoveNature wrote:

Hi @skarpouzis  and  @dkarpouzis  as same family and same a question.

i saw for some customer when is set up to change plan on renewal date is the system not change it.

but try to use browser from computer,and use inPrivate mode,

Login to your account and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan,

or ‘Change plan on renewal date’..to you not losing any money..

my suggest to press at ( change plan now )  before one day of you next renewal to you get that new plan.

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@LoveNature , I noticed exact same post using 2 different names so one of the posts may get removed!

[HALIMACS]

@skarpouzis 

Can you confirm if the amounts charged to the associated payment cards were the new value or the old value (presuming they are different)?

I believe you'll find they may have changed and you're likely viewing cached information on Public Mobile's horrible self-serve site which has terrible issues with respect to updated information.

[LoveNature]

Hi @skarpouzis  and  @dkarpouzis  as same family and same a question.

i saw for some customer when is set up to change plan on renewal date is the system not change it.

but try to use browser from computer,and use inPrivate mode,

Login to your account and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan,

or ‘Change plan on renewal date’..to you not losing any money..

my suggest to press at ( change plan now )  before one day of you next renewal to you get that new plan.

[hairbag1]

@skarpouzis 

try this....

[Handy1]

@skarpouzis  

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info