@BarbP wrote:
Is this a legit Public Mobile number? The instructions they gave me don't even work so I am skeptical, but the text came shortly after I signed up last night and again today. I also received a phone message today claiming to be from Public Mobile. I was told me to do go to website and click contact us, but there is no "Contact Us" button on the website. They said I need to give them the correct ESN from my previous cell phone provider. Is this legit?
Public Mobile does provide status updates appearing to have been sent from that number. Ignore that "contact us" and "sim and activation form" stuff, because as you know, they don't exist.
Either way, it's not like you are supposed to reply to this message in anyway. Do not hit reply to provide that information because no one will receive it.
The only way to contact Public Mobile customer service is by sending a private message to Moderator_team, which can be done by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
The text mesage itself means that the phone number transfer that you requested has failed.
Which carrier are you coming from? Unless it's from Speakout, I would not bother with IMEI: for them use a combination of PIN and IMEI. For practically almost any other carrier, you're almost always best to use account number only.
Once you have that information, go ahead and send moderator_team the necessary information so that they may send another number portability request on your behalf.
