Hi, I am trying to help my elderly father reactivate his SIM card, he was travelling abroad for the past 2 months. However, when I log into his account, eversafe wants to send a pass code to his phone number before I can access it. And there isn't an option to have it sent to his email address. How can he receive the passcode via text if his account is suspended? Does anyone know a solution to this?
Solved! Go to Solution.
Thank you all for your suggestions! I ended up doing the pw reset via email, and tried logging in after. It still sent a passcode to my dads cell, but then I selected the Resend passcode option, and this time it gave me the option to resend a new passcode to his email address. His number is reactivated now! Thanks again for all the help!
PM just changed to a new EverSafe login system and you need to complete the setup
Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: