Reaching out to the Porting Team

[caoxying]

Hi there,

I am curious to know what are the service hours for the Porting Team. I need to follow up with them in order to process with my inquiry. Thank you for your time. 

[HALIMACS]

Do you have their contact number, @caoxying ?

If not, i'll send it to you - check your private messages upper right on envelope icon.

[hTideGnow]

HI @caoxying 

porting team hours: 8am – 10pm ET

[Handy1]

@caoxying @When you do port a number always keep your old SIM card in your phone until your old carrier sends a confirmation text to transfer @ that point you simply reply YES and will have 90 mins to do so 

[Handy1]

@caoxying @You can port your number yourself in self serve , but if you need to contacts a agent 

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here