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Can't call

Rejean1
Great Neighbour / Super Voisin

I just make a payement and on my plan is unlimited talk and wen i try to call it's said i dont have minute left

3 REPLIES 3

HALIMACS
Mayor / Maire

@Rejean1 

 

To confirm status, call *611 from your device to hear recorded messaging about the account status.

 

Then, when making calls, try adding 1 (area code) before the number you are calling - this sometimes helps make connections when strange messaging about minutes or calling features are heard.

softech
Oracle
Oracle

@Rejean1   Login to My Account using Incognito mode and confirm if the account status is Active

Confirm if the plan cycle is renewed.

 

if they are both right, then reboot the phone again

 

Handy1
Mayor / Maire

@Rejean1 @Try restarting your phone 

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