paid for data unable to use it

[nathanjones]

i spoke with the chat and did all steps and still do not have access to data

[ShawnC13]

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@Korthwrote:

@nathanjones

Have you configured your phone's APN settings for Public Mobile?  And restarted the phone?

(If you have not done this and you are confused about how to do it, then we need to know your specific phone brand/model to point you in the right direction.)

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Great point Korth I was thinking they weren't able to purchase it.  If that is the case the best site I have found for apn settings is  apn-canada.gishan.net/

[Korth]

@nathanjones

Have you configured your phone's APN settings for Public Mobile?  And restarted the phone?

(If you have not done this and you are confused about how to do it, then we need to know your specific phone brand/model to point you in the right direction.)

[ShawnC13]

@nathanjones, the addons are a two step process.  If you login to your self serve do you see any money in Available Funds?  If so this is probably where your "first" purchase went.  If you have done the two step process you will need to contact the mods.  Unfortunately they have left for the day and will be back tomorrow.

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