unable to send/receive pictures via text

[linsunrise1]

I was able to send/receive pictures via text, but several momths I received a text msg from you ask me to follow the instruction below to setup https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

so i created a new APN as mentioned in the link, but since then I am unable to send/receive pictures via text

please help.

[linsunrise1]

thanks, I reviewed the setting again, found mms was missing from APN Type, all good now, thanks for the help!

[linsunrise1]

Thanks, I have found the issue, it was with APN Type: default,supl,mms

[linsunrise1]

around 3 year old, and I also tested the sim in another phone, the same issue. 😞

[Phil_Adelphus]

@linsunrise1  Some people, particularly with OnePlus phones so it may not apply to you, have found putting the APN in all caps, i.e. SP.MB.COM made the difference, have you tried that?

[softech]

@linsunrise1 

how old is your phone?

and can you test your sim in another phone? by doing that, it will also force a sim reprovision and could resolve your problem

[linsunrise1]

I have exact setting as you mentioned except I have 4D4F instead of 4D in MVNO (Mobile virtual network operator)value: 4D

even I changed to 4D and restart my phone, still the same issue.

The phone I have is VIVO

[softech · Accepted solution]

@linsunrise1 

what brand of phone do you have?

try this, make a new APN and enter all these

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D