What is the phone number for customer service?

[knntha]

is it really online? there isnt any help

[chukdefatey]

@knntha to answer your question the number is +1 855-478-2542. But you can't speak to anyone because support is only available online

[AE_Collector]

---

@knntha wrote:

is it really online? there isnt any help

---

Actually there is LOTS of help available online here. 100’s of us here on the community to help you and if that doesn’t do it there are the Public Mobile Customer Service Agents available as well.

AE_Collector 

[Anonymous]

@knntha 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Meow]

---

@knntha wrote:

is it really online? there isnt any help

---

Correct.

PM's Help is on line only through ticketing system if you require assistance regarding your PM account. Only CSA can help you in such case.

Any other help will be provided by very knowledgeable and helpful customers like you and that usually happens within minutes of posting question.

What kind of help you require?

[srlawren]

@knntha what kind of help do you need?

[softech]

---

@knntha wrote:

is it really online? there isnt any help

---

Actually, help from Community members could be better and faster than you expected.  

If you are talking about how to use the call features, how to use a device, you would likely get better and quicker help from community members here.

Yes, we can not deal with any money related issues (like refund or so), but we can help to better prepare you what need to show PM Support in order to get the issue resolved quicker.

What exactly you have issue with?  maybe we can help?

[dabr · Accepted solution]

---

@knntha wrote:

is it really online? there isnt any help

---

@knntha   If you're asking how to get help from PM, yes it's all online and no telephone support. 

You can ask here on the Community and other customers (like I am) will respond, but please be aware, this is an open public forum so don't post any personal info here but you can ask questions and other customers can provide troubleshooting tips.  However, any problem requiring account access  will need Public Mobile employee support aka customer support agents.

Two ways to contact, one is to click the chatbot bubble bottom right of the screen and submit a ticket, or send a private message to CS_Agent via the envelope icon top right next to your avatar and you will be able to verify your identity and get assistance.

[barndoor]

---

@knntha wrote:

is it really online? there isnt any help

---

There is help just a different method of access than many are used to .