Activation was fully completed on line but no data or service received

[Iyanuoluwa]

Hello,

I completed my activation online with a request to transfer my former phone number.I did not receive any communication from my former provider after 2 hours as I was informed. Upon calling them I was told they have completed the transfer and my account has been closed with them. Up till now, I do not have any connection. My phone is reading: No SIM CARD Emergency calls only,

Kindly advise what I need to do.

[softech]

@Iyanuoluwa   since the SIM is not connecting to PM still, look into that first.  I think once you see the SIM connected to PM , you can confirm the porting did completed.

[darlicious]

@Iyanuoluwa 

Please note as confirmed by your former provider your port of your phone number has been completed so only pm customer support can help you with the provisioning of your sim card.

[popping]

@Iyanuoluwa 

1.  Login to your selfserve account at https://selfserve.publicmobile.ca/ using your email address as user name and your password supplied during action.

Is your account status ACTIVE?

2.  Did you get a welcome email from PM?

If you account status is active and received PM welcome email, your account should be active.  Restart your phone and let us know whether you phone is working with PM SIM or not.

[darlicious]

@Iyanuoluwa 

If after rebooting  you have no services try reseating the sim card as it may not be connecting correctly. If you can test the sim card in another phone and it has the same message as well then your sim card did not provision correctly upon activation. This happens occasionally you just need to contact customer support and they will have it sorted out in no time for you.

Click on the chat bubble at the bottom right corner of your screen and type "sim card not provisioned upon activation" and "human" and follow the prompts to submit your ticket via Simple--Simon. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour. Welcome to public mobile!

[esjliv]

---

@Iyanuoluwa wrote:

Hello,

I completed my activation online with a request to transfer my former phone number.I did not receive any communication from my former provider after 2 hours as I was informed. Upon calling them I was told they have completed the transfer and my account has been closed with them. Up till now, I do not have any connection. My phone is reading: No SIM CARD Emergency calls only,

Kindly advise what I need to do.

---

@Iyanuoluwa  Is your phone locked?

Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Try also try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Strange you did not get text to approve the port, but okay.

Just in case, I am going to Private Message you the Porting Phone Number, check your INBOX.

[Anonymous]

@Iyanuoluwa 

when you did Transferring your old number to public mobile, do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

maybe you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

or you can try to do troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[softech]

@Iyanuoluwa 

'No SIM card", sound like the SIM not inserted properly. Try to take the SIM out and re-seat it again.    Then reboot your phone couple times to see 

if issue persists, try to put your PM Sim on another phone to test it if you have one around