Not receiving incoming texts and calls, but able to send texts and make phone calls outgoing

[Sujjuli_13]

I have been using this phone for more than 2 years. Since friday, i am not able to make or receive calls. However, I am able to send and receive text messages. I have not changed my phone. I have restarted my phone a couple of times.

[computergeek541]

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@hTideGnow wrote:

On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

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@hTideGnow 

Please realize that the above isn't entirely accurate.  ALL customers will experience degraded service on the 3G network even if the phone has band 2 (1900MHz) available for 3G.  It's true that many customers might not notice a change (especially if these customers rarely or never use the 3G network), but taking away a portion of the 3G network can only be a bad thing for those still relying on the 3G network.

[Chalupa_Batman]

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@Sujjuli_13 wrote:

I have been using this phone for more than 2 years. Since friday, i am not able to make or receive calls. However, I am able to send and receive text messages. I have not changed my phone. I have restarted my phone a couple of times.

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Which phone do you have?

Have you tried going into your Settings to find Network Settings and reset them, then reboot?

[hTideGnow]

hi @Sujjuli_13 

your text work , and your Mobile data works as well?

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown