how could i get anyone help to reset my account？

[Evelynfu]

I'm using a new.phone. My friend's public sim card have VoLTE available in my phone, but mine doesn't work.

New sim tried, not working.

I was suggested asked cs help to reset, but tech team just simply said my phone is working.

It's crazy confusing how tech team draw that conclusion especially with the fact both two of my friends' public mobile sim card have VoLTE working.

Do we have any idea hiw to looking for help on it that can have someone really check how to solve it？

[Evelynfu]

understood thanks！

[cellphoneuser1 · Accepted solution]

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@Evelynfu wrote:

Thanks～ they did,,, and aleady had a ticket..But It's like a circle, they just simply said my phone is not compatible with public mobile. But truth is only my account  can use, all other people's public mobile sim card working well...

Really don't know how.to get help on it……

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You need to keep talking to the customer support agents. Nobody here can help fix your account but them.

[Evelynfu]

sorry, only my account can't use

[Evelynfu]

Thanks～ they did,,, and aleady had a ticket..But It's like a circle, they just simply said my phone is not compatible with public mobile. But truth is only my account  can use, all other people's public mobile sim card working well...

Really don't know how.to get help on it……

[slusagm]

VoLTE is based on model of the phone 

But if you need CS agent to reset the account, please send them ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage