HOWTO: Purchasing Add-ons

[carmelas78]

I added a 5$ date add on and it went to the payment and I hit submit and then the page came back up so I just figured it didn't go through I hot submit then realizing that amount was 25$ which I have no clue what I did.  I looked at my credit card and both payments went through but when I go to my overview page I don't see anything.  Does it take some time to show up.  My plan is 30$ and I do have 4 or 5$ rewards I get from referrals and things.  Just now sure what happened and why I paid 5$ and then 25$ LOL.  

[LurganIeUk]

Forget it

[Triguy]

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

[carmelas78]

Ok that makes sense.  So I can add the 5$ and then there will be 25$ left which will be taken on my bill bbn payment on the 1st of August.  Perfect thank you very much.

[Dunkman · Accepted solution]

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@carmelas78 wrote:

I added a 5$ date add on and it went to the payment and I hit submit and then the page came back up so I just figured it didn't go through I hot submit then realizing that amount was 25$ which I have no clue what I did.  I looked at my credit card and both payments went through but when I go to my overview page I don't see anything.  Does it take some time to show up.  My plan is 30$ and I do have 4 or 5$ rewards I get from referrals and things.  Just now sure what happened and why I paid 5$ and then 25$ LOL.  

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@carmelas78 

What is your available funds showing in your overview page in self service account?  $30 ?  

Buying an add on is a two step process.  Need to load funds and then purchase the add on.  If you have available funds, you can just purchase your $5 data add on again.  Your credit card will not be charged again since you have available funds to buy the add on. 

[Anonymous]

@carmelas78 

you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

how to Purchase Add-Ons Through Self Serve

To purchase Add-Ons using your Self-Serve. account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Good Luck