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06-11-2022 04:51 PM
I am confused. I was running out of the 100 mn of my $15 plan. I decided to change plan and chose the $25 plan to day. I am now stuck with a $50 bill. How did this happen? The 500 mn are still showing in my plan. Why did the 500 mn not kick in when I was told I was getting short of outgoing minutes? Also when does the the new plan kick in? My $15 plan should have lasted until June 25 I believe. Thank you for your help.
Solved! Go to Solution.
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06-12-2022 08:34 PM
Yup, exactly what I figured! @darlicious !
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06-12-2022 07:23 PM
Hopefully you have connected with customer support and they accommodated your request. They are pretty good about reversing honest mistakes especially when you are still a new customer learning the ropes.
It helps if you tag another member by using the "@" key for a pop up box to appear with usernames to tap....or keep typing the username until it appears. This will give the member a notification (if they are turned on) that you have tagged them. I take it you figured out the call transfer option. Here is the original info supplied courtesy of @kselmak :
If you connect to wifi you don't use your data but if you use pm to call you will be using your outgoing minutes.
I have a great trick that makes any call into outgoing call. You need your wifi or data only to initiate your call. For that you need free fongo account. You may initiate your call either with their app on your smartphone or on your PC/mac computer.
The people who you call will see your cell number(not fongo) as caller and if they call back they will call your cell
Fongo provides free call transfer.
You call your cell using fongo and you answer the call.
Back on your PC (or on fongo app on your smartphone) you press 'call transfer' and enter the destination number.
Fongo will disconnect and only your cell and the party you are calling will be in conversation.
You will be using your unlimited incoming minutes for that call.
For you too since @___ did not elaborate.
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06-12-2022 06:42 PM
Now this is the textbook definition of "interesting post"... Lol this is the part where one can say something about stones and glass house... 👍👀
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06-12-2022 12:01 AM
@Josette wrote:Thank you so much. How can I cancel the $25 plan and revert to the $15 which I will top as needed?
I do not understand which is customer service and which is community...
@Josette - here on the community you are posting with other members and customers like yourself.
Customer support with Public Mobile representatives (CSA) are reached privately through the ticket messaging system, either by SIMon Chatbot or private messaging to CS_Agent. Only CSA's should be provided any details about your account; and they will prompt you when needed.
CSA Get Help Article here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
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06-11-2022 11:50 PM
Thank you so much. How can I cancel the $25 plan and revert to the $15 which I will top as needed?
I do not understand which is customer service and which is community...
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06-11-2022 10:31 PM
Awesome
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06-11-2022 10:22 PM
HI @___ oh, it is effectively a Conf call then. LoL
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06-11-2022 10:20 PM - edited 06-11-2022 10:21 PM
I figured it out….👍
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06-11-2022 10:03 PM
Hmm, I don’t think that’s the solution - in that example you could just call the number you want with Fongo directly, you wouldn’t need to forward your PM number to another number that you want to reach and then call yourself - just call directly with Fongo for free. Apparently there’s a way to make an incoming call turn into an out going call, in other words you can somehow make a Fongo # call you and then when you answer you get a dial tone and you’re able to then dial a number, that’s what I’m thinking…
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06-11-2022 09:59 PM
@___ wrote:Thx. So do you know the way to use Fongo to turn an incoming PM call into an outgoing call like the poster mentioned?
HI @___ I think people will first forward the PM phone to the number you want to call, then use Fongo to call yourself, which will forward over to the number you want to call
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06-11-2022 09:55 PM
1. Never change plans for this reason.
2. if you have a plan that includes free unlimited incoming, then the 500 min add on are outgoing minutes.
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06-11-2022 09:36 PM
Thx. So do you know the way to use Fongo to turn an incoming PM call into an outgoing call like the poster mentioned?
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06-11-2022 09:35 PM
interesting username @___
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06-11-2022 09:32 PM
So How do you use Fongo to turn an incoming PM into an outgoing call?
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06-11-2022 08:48 PM
I see your confusion.....if customer support has sorted you out already then my advice may be pointless now but in case you have not had it sorted out as of yet....
The $15 plan has unlimited incoming minutes and 100 outgoing minutes. If you have only run out now about halfway thru your cycle then changing to the $25 plan either now or upon your next renewal is not financially advantageous. On average it appears you would use about 200 outgoing minutes. Choosing to supplement the $15 plan with the $5/500min add on is the right course of action. Since the add on does not expire and rolls over every 30 days the additional cost to your $15 plan using the add on would be about $1 (100 minutes×$0.01/min=$1).
I think your confusion stems from the text message warning that you have 10 minutes remaining in your plan minutes. You will get this message regardless of any minute add ons you have on your account.
Unless you need the additional data that comes with the $25 plan then paying an extra $10/30 days to have unlimited outgoing calling is not worth it. The cost of two $5/500min add ons ($10) that would equal the cost of the $25 plan would give you an additional 1000 minutes on top of your 100 included outgoing minutes=1100 minutes. Thats more than 18 hours of talk time which you don't seem to need. Just purchase the $5/500min add on as needed.
Many members with the $15 plan download a voip app like textnow or fongo to use for additional outgoing calling or even just to check voicemail so they don't waste outgoing minutes on checking voicemail. Fongo even has a workaround to turn an incoming call on pm into an outgoing call. Just ask and we can explain how to do so. These apps also allow for free North American long distance calling and work as a "poor man's workaround" for the lack of international roaming options by public mobile.
If you have changed your plan now to the $25 plan I would ask customer support to see if they are willing to change you back to your $15 plan. Consider the info supplied on whether you really need or want the $25 plan for your upcoming renewal. If not and you have scheduled it then cancel the scheduled change plan on next renewal if this is what you have done.
If you have chosen to go forward with the scheduled a plan change on next renewal to the $25 plan and you rely on autopay to pay for your plan charges be aware that a known glitch often occurs upon renewal when upgrading your plan with autopay failing resulting in suspended service. It is advised that you manually top up your available funds to fully cover the new plan cost before renewal rather than rely on autopay for that renewal. The following renewal 30 days hence will occur as normal once the new plan is in place.
Welcome to the community! If you are in doubt come here first and ask your question as it helps avoid most issues from occurring to begin with....you may even earn a community reward for your participation! We are always happy to help!
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06-11-2022 08:37 PM
$15 plan ALL incoming calls from ANY WHERE are included. Even if your 100 outbound minutes are used up. Best to buy 2 x 500 minutes Canada Wide add ons. When second one gets into use....buy another.
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06-11-2022 05:12 PM
@Josette wrote:The 500 mn are still showing in my plan. Why did the 500 mn not kick in when I was told I was getting short of outgoing minutes?
And you seeing 500 mins under My Data & Add-ons? If it is there, it should kick in when you are out of minute. Try to reboot you phone and see if it works. If it works, then you don't need to Change plan now
Also, you said you have a bill for $50? What is it about if your plan has not been changed yet? Check what is the Amount Due on the Overview page and check My Plan, it should show your current plan. If you have not change to $25 plan, I don't see why you have a bill of $50
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06-11-2022 05:00 PM
@Josette wrote:I wanted the change right away. How can I reverse the transaction
Please go back in to your Self Serve account. There is an option in the plan section to back out of a scheduled plan change.
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06-11-2022 04:59 PM
I wanted the change right away. How can I reverse the transaction
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06-11-2022 04:55 PM - edited 06-11-2022 04:56 PM
@Josette When you make plan change, there is an option : Change plan now and Change in the next renewal date. Do you recall if you clicked Change plan now? and did you try to change plan twice and both click clicked Change plan now?
Change plan now means you are changing the plan NOW. PM will charge you money now and start the new plan. Unused days from the old plan will be forfeited.
You can confirmed if you try to change plan twice by going to Transaction history in My Account and confirm
If you have tried changed twice and clicked Change Now twice, I believe PM Support can help to reverse one of the transaction and put the money back to your account. Open a case with PM Support and see what can they do for you
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there