RESTORE MY SERVICES

[PhilAtueyi]

I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20gig which i have paid for and not that of $50. Kindly restore my services immediately. I am running out of patience. I need my services restored immediately for 20GIG which i have paid already. The money is there in my account. Kindly restore my services right away for 30 days. Let this delay stop immediately.

I NEED URGENT HELP., please.

[umnikke8]

If the system wants an $18 payment, that may be the fastest way to restore services. Then fix the amount with support later.

[Dunkman]

@PhilAtueyi 

The ticketing system is not working properly right now.  I have tried to escalate your issue to CSA_PM, who should be private messaging you directly. 

[PhilAtueyi]

 already submitted a ticket, it takes them ages to answer.

[PhilAtueyi]

I have created a ticket but you know it takes ages for them to reply. 

[slusagm]

if you call 1855-4PUBLIC and enter your number, did it says your account is on hold or suspended?

if it says Active, then reboot phone and reset network settings.  But you still have no service or account really suspended, ask PM to check.   Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

---

@PhilAtueyi wrote:

I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20gig which i have paid for and not that of $50. Kindly restore my services immediately. I am running out of patience. I need my services restored immediately for 20GIG which i have paid already. The money is there in my account. Kindly restore my services right away for 30 days. Let this delay stop immediately.

I NEED URGENT HELP., please.

---

Have you tried rebooting your phone.

If you need help, you can create a ticket this way.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @PhilAtueyi 

can you login My Account and go to Payment history and check the transaction history and see if it makes sense? or post us the transaction history from last renewal on?

and for the service, try Reboot the phone and Reset network settings and see if it helps

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage