11-25-2022 05:19 PM - edited 11-25-2022 08:37 PM
*edited*
I am leaving Public Mobile. They won't help me fix my service problems.
Good Bye.
11-25-2022 08:53 PM
no its not.. there was no attempts made.. I called the card company and they see nothing on their end
11-25-2022 08:53 PM
I already said I got my account fixed.
11-25-2022 08:49 PM
Quite the adventure. The credit card entry is likely locked out now with all those attempts where it would think a fraud is happening.
You could also use vouchers or real time payments but I have a feeling you'll be moving on anyway.
11-25-2022 08:46 PM
11-25-2022 08:41 PM
no worries. I got my account fixed but they won't reply to my other help requests to get my partners account back up and running. the email address is not valid and they won't change the account email address either. I am so frustrated.. it's been 3.5 hours I've been on here and still cant get my parter service. so mad at this mess-up. it's nothing on my end that is causing this. even my credit card company said there was no attempt at payment even though I put it thru 10 times.
11-25-2022 08:33 PM
HI @sckl Yes, postal code is the key 🙂
11-25-2022 08:32 PM
Yes they kinda do, they ask for a billing postal code.. I was referring to my Credit Card account address.. but it wasn't an address issue. .. its a glitch on PM end.. they messed something up. I am changing service providers ASAP.
11-25-2022 08:24 PM - edited 11-25-2022 08:24 PM
11-25-2022 06:29 PM - edited 11-25-2022 08:32 PM
n/a
11-25-2022 06:06 PM
@sckl This service is far from perfect.. a glitch here n there.. worth figuring out.. my service has been fully functional since 2018..
11-25-2022 05:53 PM
I am switching service providers ASAP.
11-25-2022 05:51 PM
how would auto pay fail on two account at the same time? I enter in my cards and get the same message.. error please try again.
11-25-2022 05:50 PM
@sckl wrote:???
WE - PM customers ARE primary support for all issues with PM service.
Agents deal with account and payment issues only as we do not have access to that.
11-25-2022 05:49 PM
none of that is any good.. anything I do I keep getting ERROR please try again.
11-25-2022 05:48 PM
???
11-25-2022 05:25 PM
@Metal1967 wrote:@sckl Basically you’ve reached PM technical support..
Oh, you made my day! You are so correct!
11-25-2022 05:22 PM
@sckl Basically you’ve reached PM technical support..
11-25-2022 05:22 PM
Sometimes autopay fails. PM does not provide live support. All support by PM staff is done through personal mail.
Log-in to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount. Service/plan should automatically reactivate.
And it will not hurt to, once payment is completed, to log-off and reboot the phone.
If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen option. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.
To avoid potential autopay failures, you could add monthly payment amount few days before renewal day.
11-25-2022 05:22 PM
To use self service clear your browser cache and go incognito/private mode. Your autopay failed which does happen. Put your cc card back on and make a manual payment in self service to resume your services. Use custom and enter the amount of your plan.