02-19-2024 03:14 PM
02-19-2024 03:16 PM
@Kat1972 Maybe first try rebooting the phone . If still no dice message support to investigate
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-19-2024 03:16 PM
Would like help to get my data from my points
02-19-2024 03:15 PM - edited 02-19-2024 03:16 PM
Hey @Kat1972
Go into your Subscriptions and add on page. It should be there. If not, clear your browser cache, restart browser and try again. THis site is known for cache issues. You can also download the app and check it there.
I have heard that sometimes purchases that use your points can take up to 24 hours to show up on your account. But nobody ever confirmed that yet.