Public canceled VoIP phone number Transfering

[wjhzlz162]

starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and  italkbb’s agreement), but this morning they told me that public company canceled the transferring. I called italkbb and was told I should contact with public, but I couldn’t connect with any agent. I am thinking about if I have to stop  transferring without any help! What can I do for the next?Please who can help me out of the trouble now? Thank you for your reply!

[softech · Accepted solution]

@wjhzlz162   Best is to contact PM Support and ask for the porting status.  

I will message you a number you can call to talk to live support , they can provide more info.  Please check your Community inbox.

[Meow]

To transfer number from old company to PM - BOTH accounts have to be active. Do not cancel any as of yet.

Contact agent, explain situation and see how they can help you out.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

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