Public Mobile sucks! Plan expired?

[ninjinja]

This is the most difficult service provider I've ever dealt with.  This morning I have notifications saying my account is on hold because I have $0.00 owing, I updated my credit card 2 weeks ago and was charged on it, but it says my plan has expired? 

[ninjinja]

So annoying, I really hate public mobile, but the subscriptions are cheap like me, so I guess I do it to myself.  Thank you very much for the info.

[Relieved]

Thanks for explaining! I also received an email and text that my payment was still owing, but my online account showed that it was paid. I thought the email and text were from a scammer! Relieved to know it was just a mistake.

[hTideGnow]

hi @ninjinja 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[TheSterlinger]

@ninjinja 

Just a glitch within Public Mobile's system. Ignore it, if you still have service.

[Handy1]

@ninjinja    If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages  to customers . Some sorta system glitch 

[Chalupa_Batman · Accepted solution]

Hey @ninjinja 

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.