Switched to Public Mobile. Can not receive calls and can not text in or out.

[computergeek541]

---

@Robart1 wrote:

Try resetting your APNs. The access points are available for Public in the question and answer section of Help.

---

APN settings do not have any effect on SMS or phone call services.

[Robart1]

Try resetting your APNs. The access points are available for Public in the question and answer section of Help.

[Chalupa_Batman]

Hello there @Zig11 

Let's try a couple things here. When porting over to Public Mobile, your original service provider will send you a text message asking permission to port. Then, you will have 90 minutes to reply the word YES. If you've said yes, usually the port happens pretty quickly. If you haven't received that message from your service provider, there is a number to call to get help. However, if you place your old service providers SIM card back in your phone, do you still have service?

[Handy1]

@Zig11  Did you leave old providers sim in the phone to reply YES to confirmation  text ? 

I’ll send you the porting team number private message they. An re trigger the port request if need be and give update on the status of the request 

[hTideGnow]

HI @Zig11 

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call