Public Mobile service has been put on hold

[yy118yi]

Hello, why I am getting an email from Public Mobile regarding "Public Mobile service has been put on hold" on the date of 08/06 while I am seeing the payment history under my account was made on 08/05? I do see pending transaction in my credit card with no rejection? Should I just avoid this email notification for now? When I log in Public Mobile account, I do not see the "Reactivate Account" button as well...thanks in advance for all the help! 

[Chalupa_Batman]

Hey @yy118yi 

Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.

[TheSterlinger]

@yy118yi 

Public Mobile has  been experiencing glitches where customers get emails or text messages about their service being on hold. If you still have service just ignore the message.  

[Handy1]

@yy118yi  If your services are still working . You can ignore this error message . A lot of complaints about this over the last 24 hours of error messages  to customers . Some sorta system glitch 

[hTideGnow]

hi@yy118yi 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437