Public Mobile SIM not working.

[Wayner15]

Hi there. I am trying to help my in law who is having troubles reconnecting to Public Mobile. 

He recently went to Asia and used an ESIM. He returned home and went to switch back to his Public Mobile Sim. The SIM card isn’t connecting and he is unable to send or receive calls. 

We did the network reset on his iPhone and no luck. 

In his Public Mobile App it’s telling him to start using eSIM. 

His account number is #####

[softech]

@Wayner15 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Wayner15]

Any idea how much longer we need to wait? Haven’t heard anything since we submitted the direct message to PM CS

[Wayner15]

the eSIM session has ended and no longer in use. I have messaged the PM CS agent requesting to update the SIM number to his account. 

[softech]

@Wayner15 

Make sure your in-law delete the travel esim and delete any VPN profile created by the travel esim 

And did your in-law update the sim card number on My Account?

If not, message PM CS agent using this link and they will update the sim card number for you :        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there