Public Mobile - How to reach the port team?

[wa8]

I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?

[hTideGnow]

hi @sandy19 sent you the porting team number, please check your Community inbox 

[sandy19]

Same here. What is the Port Team's number ?  Does Public Mobile have any sort of human customer support number ?  Whatever number I got from people who helped me here is Koodo's Porting Support number and they are saying they can't do anything about it because it's Public Mobile's problem.  So yes I am also getting the run around here.

[eddieO]

@wa8 happy to hear they were able to help you out 🙂

[wa8]

With the number eddieO supplied, I was able to work with Erika and resolve the port. Erika had to escalate the problem and it took a few more hours to complete the port but she followed up with me a few hours later to confirm the port completed. 

Thank you eddieO, I've marked your post as the solution 

[sandy19]

@eddieO  could you please PM me the porting team number. I am also stuck at porting.

[Chalupa_Batman]

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@wa8 wrote:

I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?

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Welcome to Public Mobile. 

Click on this link to see your mailbox that will locate the Porting Team Number.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO · Accepted solution]

@wa8 I will send you a number to contact as a personal message. Keep an eye on your inbox (top right corner, usually an icon of an envelop)