Public Mobile Data extremely slow - cell tower maintenance?

[jchow2630]

Hi all,

I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. 

Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server. 

I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data. 

It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.

Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god). 

Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue. 

Your reply is greatly appreciated. 

[ThatAsianGuy]

I don’t think they’re aware of what the problem is. I’ve been talking to the CSRs over private message for the past several days and it’s just countless number of “We’ve made some changes to your account. Please restart your phone and do a speed test to confirm” I think I’ve deal with 5 different CSRs and have done 20+ speed tests at this point and it’s feeling like it’s going nowhere.

[Helikva]

Apparently this slow data issue is country wife as I am in eastern Canada and getting unusable speeds for the past several days.Tried switching to 4g and no difference.Download speeds less than 2Mb sometimes less than 1Mb.

[hTideGnow]

thanks @bobit  for sharing

the CS Agent's comment is so contradicting, confirm there is no issue but seems to be a known general issue.  If no issue, where is a known general issue?

LoL

[bobit]

I just received this: "I can confirm there is no issue in the area, but there seems to be a known general issue, similar to what you are experiencing. This has been already forwarded and we hope it's fixed as soon as possible". So the powers that be are aware there is an issue.

[bobit]

I had a ticket open as well. They reset my network and that was it. No acknowledging there was an issue even though I mentioned there's a group of us with the same issue. He said he was closing the ticket. 

[tsunami604]

I am in Vancouver. Been having data issues for a week. I have an ongoing open ticket. I encourage everyone who has issues to create a ticket to at least get there attention. Public Mobile needs to get there act together. 

[chappyshiba]

So 5G is not working again. I'm done sending in tickets. Either they fix the problem or they don't, but first they have to acknowledge there is a problem. If they don't do a fix soon, I'll be switching to Rogers or someone else. I guess in the end, you get what you pay for. 

[Koko08]

I live in greater vancouver and have seen similar issues. There seems to be no rhyme or reason to it, just every now and then my internet will stop working or it will take upwards of 30-40 seconds to load a page or an email. No idea what the cause is, but you definitely aren't alone. I didn't have this issue back when I was with rogers

[markmitsu]

I meant not

[hTideGnow]

HI @markmitsu 

not great speed, but decent for browing

is that with 4G or LTE or just 3G?

[markmitsu]

I did the speed test thing , 20down and 10 doesn’t seem like it’s getting better atm

[chappyshiba]

This is the message I got back from PM

"We did some network refreshes on our end, please restart the phone and test. If the issue persists, a network settings reset will also be recommended - this will only lose any saved WiFi passwords."

Besides the "network refreshes" everything mentioned above, were things I've done numerous times. Never mentioned what the problem IS. 5G is working at the moment Wednesday, Oct 16....but is the problem fixed is the question.

[ubonboy]

Try www.fast.com or www.speedtest.net

[chappyshiba]

6:30 pm in New Westminster and 5G is working again. Not sure what's going on.

[adrianstech]

I had issues a couple days on my Pixel 8 Pro on 5G and 4G but it’s been stable ever since then on that phone. On my iPhone XS, it can’t connect to apps like Telegram, or it takes a long time, but using a VPN fixes it.

[chappyshiba]

I just sent in a 2nd ticket.  Explained that many people are experiencing 5G issues.

[SirCaz]

Yup same issue.

5G and LTE is unusable during commutes during the day.  Evening and weekends seem to work a little better.

It's getting ridiculous.  I have an open ticket and they seem to have no clue what is causing this issue.  

If you are having this issue, please please open a ticket.  The more actual tickets open then they will need to investigate this more thoroughly.

Thanks!

[chappyshiba]

Absolutely. 

PM should say something...or Telus.

Something isn't the way it should be.

A fix is needed ASAP.

[CSee]

I'm tired of being forced to switch to 3g,lte, etc.. Just to get network for sometbing everyone is already paying for. Maybe it's about time the PB comes out and tells the people what's really going on behind those closed doors! These games have got to stop! 

[CSee]

Mine hadn't been working well either. This is getting annoying. I couldn't even log into my online banking to send a payment. Unacceptable for a laid service that's not working! 

[bobit]

Sadly I again am in the same boat. I've submitted a ticket. We'll see if anything helps....

[chappyshiba]

My 5G was working most of the weekend but now I just tried and there's nothing. Perhaps a fix will come someday. 

[ThatAsianGuy]

I’ve been all over Richmond yesterday and today and I’ve barely gotten any data reception whatsoever. It’s been like this for several days now and I’ve tried everything from switching to different data modes (5G, LTE, 3G) and it’s still the same. Reception will show 2-4 bars but data is non-existent 

[hTideGnow]

HI @SpitfireMK1 

did you try changing the network to 3G or WCDMA?

[rbcameron]

Mobile data seems to be working for me - LTE+, not 5G, on the West Side of Vancouver

[appy1]

Hey jchow2630,

I’ve experienced similar issues with sudden drops in data speed before, and it can be frustrating! Based on what you're describing, it might be related to ongoing network maintenance or temporary congestion on the local cell towers.

A couple of things you might want to try if you haven't already:

• Check Public Mobile’s outage page or their Twitter account to see if there’s any maintenance scheduled in your area.
• Reset your network settings on your phone (Settings > General > Reset > Reset Network Settings) to see if that helps.
• Try using LTE instead of 5G for longer periods of time. Sometimes the 5G network can be more unstable if the coverage is spotty.

If the issue persists, it’s probably worth contacting Public Mobile support through the Community or by submitting a support ticket.

Hope this helps! Let us know if you find out what’s going on.

Cheers!

[hTideGnow]

hi @Jsmoo 

definitely a PM issue at this moment 

  did you try to work around of changing the network mode to 3G only or wcdma only?

[Jsmoo]

Having the same issue. 5G super slow and unstable, started last evening for me and has been the same. Should I submit a ticket..  or is this a PM or Telus issue.. 

[Steve5439]

The PublicMobile/Telus network is screwed for data the last few days in the lower mainland. Some times it works, some times it doesn't. It appears to be an issue with the speed throttling they do as I don't believe unthrottled Telus customers are having the issue. It is not a problem with your phone. I've verified this with many people/accounts/phones near me.

[chappyshiba]

Fingers and eyes crossed 🤞👀