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smcd · 2 weeks ago

I’m on a plan that is $32/mo and received the promo code. When I entered it, it activated immediately, only for it to be revoked an hour later saying I’m not eligible for the promotion?
I’ve been on this plan for over a year now, and it’s greater than the $24/mo requirement.

What can I do? This doesn’t make sense.

hTideGnow · 2 weeks ago

@smcd wrote:
I received a text message saying
“Sorry! Your subscription doesn't qualify for this add-on. Please ensure you reply YES1 to shortcode 4910 to get 1GB data for 15 dollars or YES4 to get 4GB data for 40 dollars.”
And when I checked my public mobile app, the 10gb was removed from my available data.

hi@smcd

that is weird, 1GB for $15 and 4GB for $40. Even more expensive than addon data

submit ticket and ask PM agent to clarify

smcd · 2 weeks ago

I received a text message saying

“Sorry! Your subscription doesn't qualify for this add-on. Please ensure you reply YES1 to shortcode 4910 to get 1GB data for 15 dollars or YES4 to get 4GB data for 40 dollars.”

And when I checked my public mobile app, the 10gb was removed from my available data.

Chalupa_Batman · 2 weeks ago

@smcd wrote:
I’m on a plan that is $32/mo and received the promo code. When I entered it, it activated immediately, only for it to be revoked an hour later saying I’m not eligible for the promotion?
I’ve been on this plan for over a year now, and it’s greater than the $24/mo requirement.

What can I do? This doesn’t make sense.

How did you see that it was revoked? I'm thinking it's a cache issue with either the app or online. What I'd suggest, before contacting customer service, clear the cache on your web browser and close it. Then re open your browser and go into incognito mode. Log in and see if it's there.

If you're using an Android phone app, go into App Settings, find the PM app and clear the data and cache. Reboot the phone and try to log back in. If it's an iPhone, delete the app, reboot the phone, download and try again.

hTideGnow · 2 weeks ago

hi @smcd

you said it revoked an hour later, how you find out? email?

anyway, ask PM agent to help to check and confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Community

Promo code for 10g data revoked?