07-26-2019 01:15 PM - edited 01-05-2022 06:07 AM
Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1.
I click on Create Account and am taken to Step 1 - I enter my phone number, then click Submit, next I recieve a text from PM with the 6 digit code. I enter the code and click Verify Code. I get a banner message that says "Your code has been validated, please click Continue". When I click continue the banner message turns grey and changes to "SelfRegistration/InvalidMobileNumber"
Things I have done;
- I bought the SIM and had it activiated in store
- I received emails and texts from PM telling me the account has been activated.
- I can send/receive texts and calls from this number
- I have tried different browsers including Chrome Incognito mode
Any help is appreciated
Solved! Go to Solution.
07-27-2019 11:10 AM
I don't get to step 2 to supply the email I gave at the store. I get the error on step 1 after I enter the phone number and code that was texted to me from PM
07-27-2019 11:08 AM
Yes I used a unique email from my first account
07-26-2019 01:58 PM
Yes I am entering the new family memebers number, trying to setup a completely new self serve account for a completely new number.
07-26-2019 01:55 PM
@ighsaw wrote:Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1.
I click on Create Account and am taken to Step 1 - I enter my phone number, then click Submit, next I recieve a text from PM with the 6 digit code. I enter the code and click Verify Code. I get a banner message that says "Your code has been validated, please click Continue". When I click continue the banner message turns grey and changes to "SelfRegistration/InvalidMobileNumber"
Things I have done;
- I bought the SIM and had it activiated in store
- I received emails and texts from PM telling me the account has been activated.
- I can send/receive texts and calls from this number
- I have tried different browsers including Chrome Incognito mode
Any help is appreciated
Make sure enter your family memeber's phone number, not your phone number!
07-26-2019 01:54 PM
Are you using the same email address you provided to the store, & received your PM welcome emails through, when your account was activated? Or are you trying to use a different email to set up your self serve account online?
07-26-2019 01:51 PM
07-26-2019 01:44 PM
Yes I have tried logging in, i get a message that the username (email address) is invalid - because a self serve account has never been setup for it yet.
07-26-2019 01:34 PM
Have you tried actually logging in? I've also never activated in store with PM so I'm not sure how far in you got with this part.
07-26-2019 01:32 PM
I have tried different computers, and retried every hour all day today. I have been using Chrome Incognito every time. I will send a message then follow up here if I get a solution.
07-26-2019 01:25 PM
@ighsawI have no experience with setting up a self serve account after retail activations I have only done online activations. If you are getting this error I would suggest waiting and hour or so and trying again to see if will reset and allow you to move forward. When you do try again I would again use incognito or private browsing. If you still find you are getting errors you should contact the Moderator team.
To send a private message to a moderator click this link and describe your issue.
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07-26-2019 01:25 PM - edited 07-26-2019 01:26 PM
As @Triguy suggested, try clearing cache or using incognito/private mode on Chrome. If that does not work, you can send a message to the Moderators for further assistance.
To send the Moderators a message, you can use the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-26-2019 01:22 PM
Try clearing your cache and restart your computer.