Possible loss of phone number

[Waterst]

I have been travelling for 6 weeks and so I replaced my Public Mobile SIM card (still paying my Public Mobile bill) with a travel SIM card.  I received a message today from Public Mobile saying I’d lose my phone number  attached to their SIM card if the SIM card did not show activity in the next 3 days.  How can I prevent this from happening?  

[Waterst]

I am paying my account monthly.  I’m just not using the SIM card at this moment as it is cheaper to use Mint Mobile while traveling.

[JL9]

As stated that would only be about halfway to losing your number so unless you didn't pay or have an active account for a month and half before leaving it sounds like the notification was in error but you can clarify your timing with a CSA

[BKNS27 · Accepted solution]

@Waterst 

If you are still paying your PM plan, you shouldn’t lose your number. Maybe the notice was sent out by mistake.

This maybe related to the AutoPay glitch. PM members on AutoPay was withdrawn the payment from their account.

Best to login to your account and see if your account is Activated and scroll to the bottom of the account and see if you are Registered on Dynamic AutoPay.

Contact a CS_Agent if your AutoPay wasn’t withdrawn or your account is suspended.

[HALIMACS]

@Waterst 

What you're describing doesn't make sense.   If you've only been away for 6 weeks, you should have another 6 (or so) weeks before your PM account would become permanently deactivated.

More precisely, you have 89 days from the date of suspension of your Public Mobile account before one must pay to keep the account/number active.

Has it been that long since you've had ACTIVE service here?   If so, yes, you better top up.  

If it's really only been about 6 weeks, contact a CSA to inquire why you're receiving this notification.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[dust2dust]

Log in to your account and review the dates up top. I did not know activity levels were being monitored.

[ShawnC13]

It goes into suspension after your paid plan expires and will sit in suspension for 90 days and then it is closed if the account is not paid.  So if you want to keep the number you must make a payment on the account.

[hairbag1]

Recharge.com or ding.com...but they have a small user fee.