Porting time query
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08-18-2024 10:52 AM - last edited on 08-18-2024 05:37 PM by computergeek541
I just switched to Public Mobile from Fido and made the port request, I authorized the port and my Fido line went dead.
I submitted a ticket to support and they told me it could take up to 3 hours, but it's been over 14 now and I still don't have my number, and the number listed in my profile is still showing as the temporary number.
I did submit a new ticket, but I'm curious if anyone else has had long waits like this and how long it took them ultimately to finish.
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08-19-2024 02:41 PM
Hi @Cura,
From what I've experienced in the past, the porting process shouldn't take the amount of time that you are experiencing. I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.
After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.
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08-18-2024 11:47 AM
I just ported from Fido to Public Mobile myself yesterday and the port took 30 miniues after I responded to the text from Fido
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08-18-2024 11:15 AM
@Cura wrote:The plan was originally an e-sim plan, but after failed activation support had me get a physical sim and it became active with a randomly assigned number. After that, I asked support to port over my Fido number and proceeded to authorize it. Fido gave me the port request and I replied YES, the Fido line died an hour later.
Still waiting 15 hours later but the phone works completely fine calling and texting, data and all, but with the randomly assigned number. I tried calling my old number and it gets the automatic reply "This number is not in service."
There is the Telus team porting team phone number. They can help with porting issues. I will private message you that number to check the status of the port.
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08-18-2024 11:09 AM - edited 08-18-2024 11:12 AM
Yes, I do it every few hours. complete shutdown, removal, boot up, shutdown, insert sim, reboot, and check by calling out / calling my number. That and normal reboots, and checking my profile on the account to see my current number.
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08-18-2024 11:06 AM - edited 08-18-2024 11:08 AM
The plan was originally an e-sim plan, but after failed activation support had me get a physical sim and it became active with a randomly assigned number. After that, I asked support to port over my Fido number and proceeded to authorize it. Fido gave me the port request and I replied YES, the Fido line died an hour later.
Still waiting 15 hours later but the phone works completely fine calling and texting, data and all, but with the randomly assigned number. I tried calling my old number and it gets the automatic reply "This number is not in service."
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08-18-2024 11:05 AM - edited 08-18-2024 11:06 AM
@Cura Have you rebooted the phone with the PM sim in it? In my case it took just minutes.
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08-18-2024 11:01 AM - edited 08-18-2024 11:01 AM
If you followed procedure to the letter: initiate port, leave old SIM in a phone, reply Yes within 90 minutes then you just have to wait a bit for PM to finish porting. Keep PM SIM in a phone and check it every few hours. At the same time check your account and confirm your ported number shows there.
As you created a ticket, again just wait a bit as I guess during weekend PM has less staff on support.
Response time varies from few hours to few days but agent WILL GET back to you for sure.
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08-18-2024 10:59 AM
Normally, a port from another mobile company should be completed within a few hours. Looks like something went wrong with your port. Did you activate a physical or eSIM? If physical SIM card, what happens when you put the PM SIM card in your phone? Are you able to dial out, text out? incoming texts or calls?
You will likely need to wait for CSA response. You should get a response within the next few hours.