Porting out from Public Mobile

[po_thepanda]

Hey Public Mobile,

I'm trying to port out of my public mobile account and it's not getting approved. My account is active, I'm replying Yes to the port request message. How can I reach out to a human being to find out the reason you are holding me back.Hope to hear an answer.

Thank you,

Rahul

[po_thepanda]

@softech I finally got released after sending a ticket. 

https://urlshortner.tiia.ai/Lc9xk8
sending a ticket has helped

[softech]

@po_thepanda   I never see why PM will not release a line.   Please open ticket or message them for clarification.  And remember to come back and  tell us how it turns out

[po_thepanda]

I tried it twice so far. I'm replying Yes to the SMS i get but after 90 mins, my new provider is saying that the current provider is not responding.

[softech · Accepted solution]

@po_thepanda   

there is really no reason why your line would be declined to be ported out.   Did you miss the 90 mins ?  You have to reply within 90 mins for the YES to be valid

Call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8
or message                  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you 

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )