Porting my phone number

[RandallJ]

Hi all, on the 26th of February I got a Public Mobile SIM card and did the transfer online from Shaw mobility to Public. I thought everything was good but apparently my phone number didn't get ported properly. Shaw can't help and I was told to do this to create a ticket for the Moderator Team. I need help please

[RandallJ]

Issue resolved, thank you everyone very much

[darlicious]

@RandallJ 

It appears your port is still in progress. If your Shaw sim card no longer works and your Shaw account is cancelled then your port is close to completion and you should start recieving texts and then calls on your pm sim card. It can take up to 2 hours for a port to complete and occasionally up to 3 hours from some providers. If after that time you still cannot recieve calls then there may be a provisioning issue with your sim card....but you can call and text out and your data does work on the pm sim card?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[hTideGnow]

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@RandallJ wrote:

I cant recieve incoming calls or texts nor the old Provider, I can only call out. Yes, I've done numerous restarts and still nothing but im going to create a ticket

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HI @RandallJ  It looks like you missed the text sent by Shaw, that is a text you need to reply YES to approve the number porting.  I believe @esjliv  has sent you a number to call already.  Call them and they can help to ask Shaw to resend the text.  You just need to make sure you put your Shaw SIM back to a phone to receive the text and reply within 90 minutes

[RandallJ]

I cant recieve incoming calls or texts nor the old Provider, I can only call out. Yes, I've done numerous restarts and still nothing but im going to create a ticket

[esjliv]

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@RandallJ wrote:

Hi and thanks for the quick response. Yes I did reply yes to the text from Shaw and I do have service but there's some people I can call and text but nothing goes through but I will submit a ticket.

Thanks again 

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@RandallJ  - what happens when people call you?

Incoming calls are normally the last to port over. So if you are receiving calls from your Rogers number on your Public Mobile device, then that is a good indication the port was successful.

Have restarted your phone since you activated?

Also, a good idea to perform a reset of your network settings on new activations.

Try manually selecting network 3G or WCDMA only in the mobile connections setting in your phone, temporary fix for network issues. But does this help?

Do you have another phone to test with to see if services work?

[RandallJ]

Hi and thanks for the quick response. Yes I did reply yes to the text from Shaw and I do have service but there's some people I can call and text but nothing goes through but I will submit a ticket.

Thanks again 

[esjliv · Accepted solution]

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@RandallJ wrote:

Hi all, on the 26th of February I got a Public Mobile SIM card and did the transfer online from Shaw mobility to Public. I thought everything was good but apparently my phone number didn't get ported properly. Shaw can't help and I was told to do this to create a ticket for the Moderator Team. I need help please

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@RandallJ  - do you have any services whatsoever?

Did you approve a SMS text from Rogers? If not, submit a ticket as below to CSA.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I will send you the porting phone number, but I would submit a ticket anyway, especially if you have no services yet.