Porting my number to Rogers

[Suz-cha]

I have made several requests to port my number from public mobile to Roger’s, but public mobile has not sent me a text. 

how can I get PM to send me a text?

[dwh1]

@Suz-cha Also, do you still have you PM SIM card in the phone? It won’t work of you don’t. 

[Chalupa_Batman]

Hello @Suz-cha 

As stated, your account must be currently active. It takes up to 1.5 hours to get the request sometimes. However, porting to Rogers? Oh boy. LOL. Here's another issue. Public Mobile is having SMS issues that may be affecting the port. Reach out to Rogers and tell them this and let them do the work.

[Phil_Adelphus]

@Suz-cha   Who are you making the requests to, Rogers I assume since it is up to the new provider to request the transfer and then Public Mobile sends the text.  Is the PM sim still in your phone to receive the text?

[hTideGnow]

hi @Suz-cha account with PM still active and able to receive text from friends still??

Ask agent to check if they sees the porting request came in

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437