Porting in my parked number issue

[darlicious]

@dalebolton 

Contact customer support and include the info  given to you from number barn which should be as follows:

Please use the following service address for your number (xxx) xxx-xxxx you are porting away:

Twilio, Inc. 
548 Market St #14510
San Francisco, CA 94104

No PIN is required for porting this number, however, if your carrier requires one, you may use 0000. Additionally, please be sure Twilio Inc. is submitted as Business Name and Auth Name.

Number barn ports can take 7+days to port in so be patient.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dalebolton]

Not sure if I am doing this right but I activated my sim card yesterday and want to port my number that has been parked with Number Barn for a few months - Number Barn gave me the porting information but don't know who to send it to. 

[t_p]

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@solidgolds44 wrote:

Waiting to port in my parked number with old carrier. Need moderator to help me in this matter.

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Did you initiate the porting when activating your SIM card or from your self-serve account?

Is your account from old carrier still active?

If you have initiated the porting but not received the SMS from old carrier asking for your permission to transfer, you'll need to contact PM Customer Service to re-initiate the request:

Private Messages - Community (publicmobile.ca)

[softech]

@solidgolds44   What is the issue you have?  you requested porting already but just still not completed?  If so, how long have you been waiting ?  Ae you porting from a VoIP provider? 

Just hoping we can help

[darlicious · Accepted solution]

@solidgolds44 

You can contact customer support and add in your full name, phone number and account # of your old carrier to your message but depending on who your carrier is can determine whether or not you have the correct info to give customer support.

Send a private message...   Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If  you cannot remember your pin # include at least three ( if they apply)of the following:

1.  Date of birth (n/a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y/n?
9. Account #.
10. Frequently called/texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@solidgolds44 

Maybe....who is your old carrier? Have you set up and can access your self serve account?

[solidgolds44]

Waiting to port in my parked number with old carrier. Need moderator to help me in this matter.

[darlicious]

@solidgolds44 

Who is your phone number parked with?