Porting from Virgin to PM cancelled. Can't Sumit a ticket.

[Tris10]

I received a confirmation text from Virgin and replied YES to port my number to PM. After noticing my Virgin account is still active, I contacted Virgin and they say my port request was cancelled by PM. I can't submit any tickets it gives me an " oops we cannot process your request" or Error 404 message. Does anyone know how to resubmit a port request to Virgin or why I can't submit a ticket to PM? 

[hTideGnow]

@Tris10 

You can call Public Mobile porting team to provide the correct Info and get status update.  I will send you the porting team number.  Please check your Community inbox for my message

[Handy1 · Accepted solution]

@Tris10  I’ll send you the porting team number private message and they can re trigger the port request for you 

and yes many get 404 error code when trying submit ticket with chat bot . But here a direct link for support also if needed . But the number I sent you to your inbox will be quicker 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437