Ported number but didn't receive confirmation

[kbcourtice]

I ported my number and set up a new public mobile account but did not receive a confirmatioln of transfer from my current provider.

I still have my old SIM in the phone

[kbcourtice]

In case anyone find this post.  The solution was that the SMS had to be resent.  I did so by connecting with Customer Service.

[kbcourtice]

Thank you.  It may not be 90 minutes

[kbcourtice]

Thank you I will check

[hTideGnow · Accepted solution]

hi @kbcourtice you can ask PM porting support team to re-send the porting request 

I will send you the number to PM Porting support team Please check your community inbox

[Yummy]

Both account have to be active in order to transfer number.

You Should receive SMS within 90 min of initiating port request. Maybe you did miss it?