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Port request expired

Robber
Great Neighbour / Super Voisin

Trying to port in from Telus. Didn't see the port request SMS until after 90 minutes. How do I get a new port request text?

4 REPLIES 4


@eddieO wrote:

@Robber have you tried going into the PM app to request again?


After a customer has requested number porting, another request from the app cannot be made. Trying this would result in an error message.

hTideGnow
Mayor / Maire

HI @Robber 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Handy1
Mayor / Maire

@Robber  No worries call the porting team they can re trigger port request for you 

Call the number in the link below to obtain support for a stuck port.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

eddieO
Mayor / Maire

@Robber have you tried going into the PM app to request again?

Or you can contact a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

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