Multiple Phone Line Question

[tw7366]

Hello,

I wanted to add my family member's number under my account, so I can manage 2 numbers from the same account.
However, it seems like I've accidentally changed my main account's number.

When I go to Profile -> My Phone Number, it only shows the number that I meant to port in additionally.
Is it possible to reverse the port in request and correctly add the number under my account??

I can no longer see my actual number from the account anymore.

Please let me know.

[BKNS27]

@tw7366 

You can only have 1 account/1 email so your original number was superseded with the last ported number.

You need to contact a CS_Agent to straighten this out for you but have a new email address for your family member’s new account.

https://publicmobile.ca/en/get-help 

[hairbag1]

@tw7366 

you'll need Customer Support to help now...(they're closed now so you won't get a response until the am)

 https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")    

With Public Mobile there is no shared or family plans. Each number is it's own account with its own sim and its own email address...you can use the same payment card though.