Port out unsuccessful

[Jingweny]

Hi Technical Support Team,

Can someone help me as soon as possible for my port in process? I recently transferred my number from Bell to Public mobile on October 21, but the port in seems unsuccessful and I am current paying two bills. I also called Bell and they said my account with them is still active.

Can someone please help me with this?

Thanks,

Joanne

[Jingweny]

Thank you, tried to call the number but no one picked up.

[Jingweny]

Thank you, tried to call the number but no one picked up.

[Jingweny]

Thank you, I didn’t get the message still, tried to call them but no one picked up.

[BKNS27]

@Jingweny 

Please remove your personal information by clicking on the V in circle and edit. This is a public community forum so you might get spammed.

Keep the Bell SIM in your phone and wait for the text and confirm with YES you are porting over to PM…you have 90 minutes to reply or porting will be cancelled again.

When the CS_Agent restarts the porting process for you reply to the text.

[hTideGnow]

HI @Jingweny 

sound like porting problem. Did Bell send you a text?

i will  send you a number to the porting team.  Call them and they can confirm and advise.  Please check your community inbox for the phone number

[JRod · Accepted solution]

@Jingweny 

I’ve sent you the number to the porting department to your community mailbox. Call them and they’ll be able to assist you.

Please look for it there or click this link to go right there:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Just a side note, this is a public forum so I’d strongly recommend hitting the downward arrow next to your original post and click edit to remove your private information.