Port number

[Brandon123]

How do I port a number in when I can't talk to anyone from public? The outgoing calls from public work but the inbound do not. The old carrier says I have to contact public. 

[HALIMACS]

Indeed @Andy85 , for typical account issues, I'd use the CS_Agent contact, however for what clearly sounds like a porting issue (likely driven by use of IMEI instead of Account Number or OP missed the PAT request), contact to the porting team is way quicker.

[Andy85]

Hi @Brandon123,

If I understand correctly, you were able to port your number but can only perform outgoing calls and not incoming? Did you recently port your number moments ago? Your phone line with Public Mobile might still be the temporary phone line until the old phone number is merged into your Public Mobile SIM. If that is not the case and you have waited long enough, I would suggest opening a ticket with Customer Service. 

You can do so by using the following link to submit your ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.

[Handy1]

@Brandon123  No worries I’ll send you the lodging team number private message right away ,and they can re trigger the port request for you . Be sure to leave old providers SIM card in phone to reply yes to the confirmation text to port 

[softech]

@Brandon123 

you can talk to someone for port issue.  There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed