Port number from koodo prepaid

[Brandon_2002]

I need help portin my number from koodo prepaid. what do i do?

[srlawren]

@NDesai well sort of, but I believe even if you're using a different email address you still need a moderator's assistance to port from Koodo pre-paid.  My rough undertsanding is that PM shares a back-end system with pre-paid Koodo, so essentially the system thinks it's an intra-carrier port request, which isn't possible.  

[NDesai]

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@srlawrenwrote:

@NDesai NO, you can't port from Koodo pre-paid yourself through activation or self-serve.  This has to be done through a moderator.  

@Brandon_2002 please use the link @Luddite provided and reach out to the moderators for assitance.

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I put it as a note though 

[srlawren]

@NDesai NO, you can't port from Koodo pre-paid yourself through activation or self-serve.  This has to be done through a moderator.  

@Brandon_2002 please use the link @Luddite provided and reach out to the moderators for assitance.

[Luddite]

In case you need it, click this: message to moderators to send them a private message.

[NDesai]

@Brandon_2002 If you already activated your sim, you can login to your self-serve account and request to port in your number by clicking on the Change Number option located under your profile on Overview page. All you need to provide is your name, phone number and account number. Make sure to check Authorized box. 

Note: You must contact the mod if you are using the same email address and if you are coming from koodo prepaid.