Port my number

[LD51]

It has almost been 24 hours and my number is still not transferred 

[Phil_Adelphus]

@LD51   I have private messaged you the porting team phone number to call.  Check the envelope icon top right or tap your avatar for Messages if no envelope.  If it turns out it's not a problem with an incomplete port then you will need to us the link @BKNS27 gave you for private messaging PM customer service wait for their reply.

[LD51]

I changed my sim card after I approved the transfer. Did I do it too soon and what do I do now?

[LD51]

I can call out but texting doesn't work and when people call me it tells them my number is not in service 

[LD51]

No it is coming from a cell phone

[computergeek541]

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@LD51 wrote:

It has almost been 24 hours and my number is still not transferred 

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I'm going to ask if this number was coming from either a landline or VoIP carrier.  If it's coming from one of those, number porting could take a few days.

[BKNS27 · Accepted solution]

@LD51 

Seems that you are having a difficult time to port your number over to PM.

The steps must be followed in EXACT order:

- Make sure your old SIM is active so don’t cancel service with them.

- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).

- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.

- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.

- Power off the phone once porting is completed then switch to PM SIM and power on your phone.

That is it…what steps did you missed?

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@LD51 

I assume that you are new customer porting to Public mobile.  Did you respond yes to the porting text from your original carrier? 

What happens when you put the PM SIM card in the phone?  Are you able to send texts and dial out?  Are you able to receive texts or phone calls? 

Might be a stuck port depending on your answers.