Port issues

[Heenas]

Signed up with physical sim card.

Put it in and activated it. Never got port out text msg from fido, but port of number has gone through.

Turned off e sim from fido and using public sim, can receive and make calls and texts. 

Fido won't close my account as it deems it still active 

Cant make a ticket as it just errors out when loading ticket page.

To make this more interesting, my and my wife's account on public have different emails but are both loading into a single account on public mobile app .

Can someone resend the port authorization request perhaps?

Thanks.

[softech]

@Heenas 

your Fido account still active and able to get text??

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@Heenas  I’ll send you the porting team number private message  and get it fixed