Port in

[Germelina_Lux12]

Failed port in.  Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

[Handy1]

@James161722  I’ll send you the porting team

number private message you can calm them in the morning and they can re trigger the port request for you 

[hTideGnow]

hi @James161722 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[James161722]

I tried to part my number in from Freedom mobile. The account number I ended up replying yes but the number didn't come over as my account with Freedom mobile is still active. Public mobile number is still active but the number that I had which was the temporary number does not no longer exist. So what do I do from here

[hTideGnow]

HI @Germelina_Lux12 

try to put your sim card in another phone to test, 

if still no signal, it is a sim card setup problme,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

[computergeek541 · Accepted solution]

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@Germelina_Lux12 wrote:

Failed port in.  Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

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Have you checked that your phone is compatible. If you're certain it's compatible, please open a ticket using the chatbot.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you see an error when trying to make a ticket, send a private message to CS_Agent instead.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Germelina_Lux12 

You can call Public Mobile porting team to provide the correct Info and get status update.  I will send you the porting team number.  Please check your Community inbox for my message

[computergeek541]

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@Handy1 wrote:

@Germelina_Lux12  No worries I’ll send you the porting team number private message and they can re trigger the port  request for you 

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The customer has no signal.  That part isn't a porting issue and at this p9oint, the porting team shouldn't be contacted.

[Handy1]

@Germelina_Lux12  No worries I’ll send you the porting team number private message and they can re trigger the port  request for you . Check you inbox or use this link to the inbox for number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage